UK's First Device Lifecycle Trust Infrastructure Platform

Verify. Standardise.
Orchestrate. Trust.

Device Lifecycle Trust OS is an AI-powered platform that secures and manages devices across their entire lifecycle from procure to retire. It transforms fragmented repair data into a Trusted Portable Lifecycle Ledger, ensuring trust, compliance, and value at every step while reducing risk, cost, and complexity.

Device Lifecycle Trust OS · Live Engine

Trust Intelligence Dashboard

LIVE
TS
Device Trust Score Fleet Average 92.4 / 100 ↑7.8%
DP
Digital Passports Issued 4,821 ↑22.3%
CP
Component Provenance Verified 99.1% Certified ↑5%
WR
Warranty Returns Prevented −22% this Quarter
38%
Resale Value Uplift
Passport-Certified Devices · vs Non-Certified · ↑ vs Last Month
The Secondary Device Crisis

The UK's £15 Billion Repair &
Refurbishment Information Gap

The UK earns the grim distinction of producing the second-highest e-waste per capita globally. 64% of consumers hesitate to buy refurbished devices due to trust concerns, yet 60% of UK consumers spend an average of £277 per year replacing items that could have been repaired. Device Lifecycle Trust OS is the live trust infrastructure that converts fragmented workshop data into verified, portable lifecycle intelligence protecting margins, reducing waste, and empowering the circular economy.

£15B
Annual economic penalty in the UK from replacing repairable items 335 million devices binned every year
40%
Refurbished devices undervalued by up to 40% due to absence of verifiable repair provenance and component history
64%
Of UK consumers hesitate to adopt refurbished devices due to unresolved quality concerns and data trust deficits
22%
Of e-waste is properly collected & recycled Device Lifecycle Trust OS directly closes this circular compliance gap
Core Intelligence Modules

Six Modules. One Complete Device Lifecycle Trust OS.

Device Lifecycle Trust OS combines Repair-to-Trust Conversion, Device Evidence Graph, Component Provenance Confidence, Lifecycle Trust Delta Scoring, Repair Quality Feedback, and Passport-Backed Resale Intelligence into one unified SaaS platform no-code, real-time, evidence-driven.

ESG Compliance ReportingRepair-to-Trust Engine
Module 01

Repair-to-Trust Conversion Engine

Converts raw repair inputs into structured, weighted trust metrics. Transforms physical workshop effort into a portable commercial trust signal.

Instead of simply logging a "battery swap," the engine calculates a dynamic credibility score based on repair complexity, technician tier, and calibration results. Every intervention is linked to IMEI/Serial, supplier categories, and post-installation calibration scores into an explainable, connected graph.
Device Evidence GraphDevice Evidence Graph
Module 02

Device Evidence Graph (DEG)

Maps complex, multi-layered relationships between device identity (IMEI/Serial), diagnostic sweeps, individual components, technicians, and lifecycle events.

Moving beyond flat chronological lists, the DEG enables operators to trace systemic issues such as a specific component batch causing downstream battery failures. Downstream corporate fleet managers or recommerce buyers can instantly verify the structural integrity of every repair, eliminating "reconditioning amnesia."
Component ProvenanceComponent Provenance
Module 03

Component Provenance Confidence Layer

Evaluates the exact quality, reliability, and source origin of replacement parts categorising OEM, certified equivalent, or unverified third-party components.

Links component classification to post-installation performance data, quantifying the actual risk profile of every refurbished device. Machine learning models are continuously trained on performance outcomes to automatically identify compatibility drift and supply-chain defects.
Lifecycle Trust DeltaLifecycle Trust Delta
Module 04

Lifecycle Trust Delta Scoring

Dynamically tracks how each technical intervention impacts device reliability over time, generating an objective, audit-ready resale score.

The Passport-Backed Resale Readiness Index combines visual condition, diagnostic outputs, battery health metrics, and component provenance into a certifiable rating directly tied to secondary-market liquidity. Accepted by recommerce platforms and insurance underwriters.
Quality Feedback LoopQuality Feedback Loop
Module 05

Repair Quality Feedback Loop

A self-optimising system that continuously tracks post-repair outcomes return-rate anomalies, early battery degradation and feeds intelligence back to technicians in real time.

If a specific repair sequence or supplier component shows an anomalous failure rate within a 3–6 month window, the platform automatically self-calibrates, adjusting future technician workflows and parts recommendations. Enables junior technicians to execute complex Level 2 diagnostics with master-level precision.
Digital PassportDigital Passport
Module 06

Digital Product Passport & DPP Compliance

Generates comprehensive, audit-ready reports aligned with the UK/EU Digital Product Passport (DPP) regulations and Extended Producer Responsibility frameworks.

Directly measures and certifies the offset carbon intensity of extending a device's life, transforming compliance into a brand differentiator. Ensures businesses remain aligned with the UK's Right-to-Repair policies and circular growth targets. Every passport is a portable, verifiable trust asset.
Why Device Lifecycle Trust OS

Built for the Trust Era.
Not Just Another CRM with a Tech Badge.

AI-Powered Trust Intelligence

Moves beyond passive job cards to a live decision layer that connects Diagnostics, Provenance, and Lifecycle agents in a synchronised repair-to-resale loop acting rather than just recording.

Lifecycle Intelligence Preservation

Captures proprietary "Device Lifecycle Equity" lost to technician turnover. When a Level 2 technician departs, their repair logic stays permanently encoded in the Device Evidence Graph.

Margin Recovery Engine

The Passport-Backed Resale Readiness Index identifies precisely where provenance gaps erode device value and provides automated remediation protecting margins against warranty disputes.

Model-Agnostic Integration

Designed to sit seamlessly above any diagnostic hardware, erasure tool (Blancco, Phonecheck), or local Point-of-Sale software operators are never locked into a single ecosystem.

ESG & Circular Economy Aligned

Generates audit-ready carbon offset reports. Reduces the UK SME "Repair-to-Waste" ratio by 20–35% per workshop through standardised diagnostic passports and verifiable component history.

SME-Optimised Pricing

Tiered SaaS from £80/month giving UK independent repair shops enterprise-level lifecycle intelligence without prohibitive cost structures or dedicated data science teams.

About Us

Built by a Technician Who Lived the Problem.
Designed for the Circular Trust Era.

Device Lifecycle Trust OS is a UK-based SaaS venture founded by Faraz Ahmad combining hands-on Level 2 smartphone/laptop repair mastery with a British BA (Hons) in Business Management from De Montfort University to solve the most pressing challenge facing UK independent repair and refurbishment today: the "Information Asymmetry Gap" that costs the sector billions in lost resale value, warranty disputes, and e-waste.

Vision & Mission

To Be the Global Standard for
Secondary-Device Trust Infrastructure.

Our Vision

We aspire to be the global standard for secondary-device trust infrastructure fostering a future in which the lifecycle of every mobile and computing asset is governed by transparent evidence, consistent diagnostic reliability, and sustainable, data-driven circular management.

Our Mission

To enable UK independent repair operators, refurbishers, and SMEs to capture, standardise, and scale their device intelligence by leveraging Device Lifecycle Trust OS to maximise asset utility, eliminate grading disputes, and establish verifiable, persistent digital product passports.

Core Values

What Drives Everything We Build

Innovation

Continuous refinement of Device Evidence Graph data structures and diagnostic pathways to lead the evolving digital product passport ecosystem.

Integrity

A commitment to forensic hardware diagnostics, certified data erasure, and the complete eradication of grading information asymmetry across the UK circular device economy.

Ownership

Empowering independent workshops and refurbishers to turn physical repair activities into verified, proprietary digital trust assets they truly own.

Efficiency

Making advanced diagnostic capture and standardisation simple and accessible through intuitive, low-friction workshop-integrated interfaces that fit existing POS workflows.

Empowerment

Equipping SME fleet managers and independent refurbishers with the predictive analytics needed to scale circular operations and extend hardware lifespans profitably.

Sustainability

Every device passport issued prevents a device from becoming e-waste. We measure, certify, and reduce the carbon intensity of refurbishment, driving the UK's circular economy forward.

Founder Fit

Exceptional Founder–Product–Market Alignment

FA

Faraz Ahmad

Founder & CEO · Device Lifecycle Trust OS

Faraz possesses a unique background to establish and grow Device Lifecycle Trust OS in the UK. As a Level 2 Technician and Store Manager at iCrack Phone Southampton, he personally processed thousands of devices, grappling daily with the inconsistencies of parts quality, diagnostic guessing games, and the trust gap preventing independent repair shops from commanding fair resale prices. He holds a BA (Hons) in Business Management from De Montfort University, Leicester, and a Bachelor of Commerce (B.Com) from GC University, Faisalabad. He is fluent in English, Urdu, Punjabi, and Hindi.

Level 2 Phone Technician BA (Hons) Business Management B.Com iCrack Phone Southampton POS Systems Expert Inventory & Procurement
AH

The "Aha" Moment

Genesis of Device Lifecycle Trust OS

The concept was born in the trenches of the UK high-street repair industry. During the manual, repetitive process of diagnosing faults, documenting repairs in fragmented POS systems, and struggling to prove repair quality to skeptical customers, Faraz identified the critical disconnect: the global circular economy was growing rapidly, but the individual repair workshops responsible for that growth were operating in a data vacuum. He realised that while the repair industry had the physical capability to extend device life, it lacked the digital "trust infrastructure" to convert that physical labour into verifiable market value. Device Lifecycle Trust OS is the answer.

Repair-to-Trust Gap Identified Thousands of Devices Processed UK SME Operational Expertise Hardware Technician → Founder
The Platform

One Platform. Complete Device Trust.
AI-Powered Device Lifecycle Management

Device Lifecycle Trust OS provides a unified, closed-loop trust and operating platform that converts fragmented workshop diagnostics and repair data into structured, transferable, and commercially valuable digital trust passports. Unlike legacy CRM tools or generic repair-shop databases, this platform establishes a continuous diagnostic and provenance ledger.

Core Capabilities

Six Proprietary Engines. Zero Guesswork.

Inventory & Discovery

Auto-discover and classify all devices across environments. Real-time visibility across the entire device lifecycle from procure to retire.

Configuration & Policy

Enforce secure configurations and policies across device types. Zero-touch operations automate provisioning, configurations, and updates at scale.

Vulnerability Management

Continuously assess, prioritise, and remediate device vulnerabilities. Risk-based intelligence identifies risks, vulnerabilities, and anomalies in real time.

Patch & Update Management

Automate patching and updates for security and performance. Lifecycle automation ensures devices are always current, compliant, and optimised.

Asset Health Monitoring

Monitor performance, health, and compliance in real time. Sustainable lifecycle management extends device life, reduces e-waste, and drives sustainability.

Reporting & Analytics

Actionable insights and dashboards for better decision-making. Real-time insights and DPP-ready audit reports ensure full circular compliance.

Competitor Analysis

Why Competitors Cannot Easily Replicate Device Lifecycle Trust OS

From Phonecheck to RepairDesk to ServiceNow no competitor offers the closed-loop "Repair-to-Trust" infrastructure that Device Lifecycle Trust OS provides. Here's a direct comparison:

Feature / Capability Phonecheck / NSYS RepairDesk / RepairShopr ServiceNow / Flexera Generic POS & Spreadsheets Device Lifecycle Trust OS ✓
Closed-loop Repair-to-Trust MappingNo Hardware test onlyNoNoNo✓ Automated diagnostic-to-passport
Multi-layered Device Evidence GraphNo Flat PDF summariesNoNoNo✓ Relates IMEI, part batch, tech & usage
Component Provenance Confidence ScoringLimited Basic OEM checkNoNoNo✓ Tracks reliability by supplier part
Repair Quality Feedback LoopNoNoNoNo✓ Feeds warranty returns to recommendations
Passport-Backed Resale Readiness IndexNo Standard Pass/FailNoNoNo✓ Composite algorithmic resale scoring
Symptom-to-Trust WorkflowsNoNoNoNo✓ Auto-synthesised technician checklists
Anonymised Regional Failure BenchmarksNoNoNoNo✓ Aggregated UK circular intelligence
UK Right-to-Repair / DPP ComplianceLimitedNoGeneral onlyNone✓ Natively DPP & EPR ready
Cost Structure for UK SMEsHigh per-device scan feeSeat-based CRMProhibitive enterpriseLow / Free✓ SME-optimised SaaS + per-passport
Market Analysis

A £3.2B Sector Starved of Trust Intelligence.
Device Lifecycle Trust OS Is the Solution.

The global secondary smartphone and refurbished electronics market was valued at approximately USD 68.4 billion in 2025 and is forecast to reach USD 149.5 billion by 2030, expanding at a CAGR of 16.9%. The UK secondary electronics market is fuelled by Right-to-Repair mandates, Extended Producer Responsibility (EPR) targets, and a critical need for SME-level operational governance tools with a steady UK market CAGR of 14.8% projected until 2034.

Market Data & Intelligence

The Numbers Behind the Opportunity

UK Repair & Refurbishment Market by Segment (SAM £M)

Target addressable market across UK circular economy hubs and device types

Key Operational Pain Points UK Repair & Refurbishment Leaders

Primary challenges driving adoption of Device Lifecycle Trust OS

Device Lifecycle Trust OS vs Competitors Capability Radar

Platform capabilities vs. existing market alternatives

Global Secondary Device Market Growth 2022–2030

Global market growth (USD B) + UK circular adoption trajectory (%)

Platform Feature Comparison Device Lifecycle Trust OS vs Market Average

Capability scores across key trust intelligence dimensions (out of 100)

Financial Projections

3-Year Revenue Trajectory

£121K
Year 1 Revenue · 80 active workshops · London & Southampton pilots · SaaS + Passport fees
£539K
Year 2 Revenue · 50–100 locations · Full UK launch · £183K net profit · POS/CRM integrations
£1.1M
Year 3 Revenue · 200+ UK firms · £400K net profit · EU pilots · Community Lifecycle Network scaling
20+
High-value UK-based trust infrastructure and AI operations roles created by Year 5 at platform maturity
How It Works

From Fragmented Repair Data
to Verified Lifecycle Trust Passports

Device Lifecycle Trust OS operates as a closed-loop operational intelligence lifecycle capturing, diagnosing, scoring, passporting, and continuously evolving your device's trust profile, so every workshop action is grounded in real evidence, not guesswork or reactive manual documentation.

The 6-Phase Device Trust Lifecycle

A Complete Device Intelligence Loop Not Just a Job Ticket

Phase 01 · Procure & Onboard

Establish Your Device Trust Baseline

Device Lifecycle Trust OS ingests your fleet data device identifiers (IMEI/Serial), supplier categories, technician nodes, and POS system data to build a comprehensive Device Evidence Graph (DEG). It then runs the first set of diagnostic sweeps to establish baseline Trust Scores and Component Provenance Confidence ratings.

The onboarding phase surfaces the hidden cost of unmanaged provenance fragmentation giving you a precise, data-driven view of your "Lifecycle Trust Equity" before any repair strategy is deployed.

Automated DEG Setup Baseline Trust Score Report Zero Code Required
ESG Compliance ReportingDevice Onboarding & DEG Setup
Real-Time Diagnostic MonitoringReal-Time Diagnostic Monitoring
Phase 02 · Diagnose & Monitor

Real-Time Diagnostic & Provenance Monitoring

The Monitoring Engine ingests live signals from your workshop tracking repair interventions, component compatibility assessments, diagnostic sweep results, and technician performance on a continuous basis. Automated alerts flag provenance risks the moment they emerge.

Think of it as a 24/7 workshop intelligence layer watching every device signal objective, continuous, and immediately actionable.

Live Device Dashboard Automated Provenance Alerts POS/CRM Integration
Phase 03 · Score & Validate

Lifecycle Trust Delta Scoring Catch Provenance Gaps Before They Cost You

The Trust Delta engine cross-checks every repair intervention against benchmark reliability data. Unverified components? Battery degradation patterns? Technician anomalies? The system catches them all and automatically generates a structured "Resale Readiness Report" with one-click approval options for workshop managers.

Automated Trust Scoring Manager Approval Reports
Lifecycle Trust Delta ScoringLifecycle Trust Delta Scoring
Digital Passport GenerationDigital Passport Generation
Phase 04 · Passport & Certify

Automated Digital Passport & Resale Readiness Certification

When a device achieves its Trust Score threshold, the Passport Engine automatically generates a certified Digital Product Passport linking repair history, component provenance, battery health, technician credentials, and calibration scores into a single, portable, audit-ready document.

The Repair Quality Feedback Loop resolves 22% of preventable warranty returns without human intervention by catching "First-Time-Right" failures early.

Automated Passport Generation Resale Readiness Certification
Phase 05 · Benchmark & Learn

Community Lifecycle Network Learn From the Best UK Workshops

The Community Lifecycle Network (CLN) enables anonymised device benchmarks from UK repair workshops to continuously improve predictive models. Trends from high-efficiency London refurbishment hubs can inform a Manchester independent repair shop's component strategy without revealing sensitive commercial data.

Sector-Wide Trust Insights Privacy-Safe Benchmarking
Community Lifecycle NetworkCommunity Lifecycle Network
DPP & ESG ReportingDPP & ESG Reporting
Phase 06 · Report & Comply

DPP-Ready Reporting From Operational Data to Strategic Decisions

The Reporting Engine transforms raw device lifecycle data into audit-ready Digital Product Passport compliance reports, Extended Producer Responsibility (EPR) documentation, and carbon offset certifications. Every repaired device becomes a verifiable circular economy asset with measurable environmental impact.

DPP-Ready Compliance EPR Documentation Carbon Offset Reports
Frequently Asked Questions

Everything You Need to Know About
Device Lifecycle Trust OS

What exactly is Device Lifecycle Trust OS?

+
Device Lifecycle Trust OS is an AI-powered, software-led infrastructure platform tailored for smartphones and laptops that standardises repair and refurbishment operations while establishing a persistent digital passport for every device. It targets the "Information Asymmetry Gap" in the secondary-device economy converting fragmented workshop diagnostics into structured, transferable, and commercially valuable digital trust passports.

Who is Device Lifecycle Trust OS designed for?

+
The platform is designed for three core segments: (1) Independent smartphone and laptop repair shops looking to standardise diagnostic logic and automate repair-history logging; (2) Refurbishing Centres requiring unified Device Evidence Graphs and strict component provenance to maximise resale margins; and (3) Corporate IT Asset Managers (ITAM) needing to offload fleets with verified Digital Passport data. It is specifically optimised for UK SMEs and mid-market operators currently underserved by complex enterprise ITAM stacks.

How does the Repair-to-Trust Conversion Engine work?

+
Instead of simply logging a "battery swap," the engine calculates a dynamic credibility score based on the repair complexity, technician tier, and calibration results. It converts raw, transaction-level repair inputs into structured, weighted trust metrics turning physical workshop effort into a portable commercial trust signal. The engine links device IMEI/Serial numbers, supplier categories, and post-installation calibration scores into an explainable, connected Device Evidence Graph.

What is a Digital Product Passport and why does it matter?

+
A Digital Product Passport (DPP) is a certified, audit-ready digital record of a device's entire lifecycle including repair history, component provenance, battery health, technician credentials, and calibration scores. DPPs are becoming mandatory under UK/EU regulations in the mid-to-late 2020s. For businesses, passported devices command 30–40% higher resale prices and experience 22% fewer warranty returns. Device Lifecycle Trust OS automatically generates these passports as part of the standard workflow.

How does Component Provenance Confidence scoring work?

+
The Component Provenance Confidence Layer evaluates the exact quality, reliability, and source origin of integrated replacement parts. It categorises components OEM, certified equivalent, or unverified third-party and links them to post-installation performance data. For example, if a battery replacement using components from a specific UK supplier experiences an anomalous 15% performance drop within the first 90 days, the system automatically flags this and adjusts future technician recommendations to prevent repeat failures.

What are the key results from the pilot programme?

+
Our pilot programme delivered strong results: a 25–40% average reduction in resale preparation time through automated passport synthesis; a 22% reduction in warranty-related returns through real-time component provenance verification; new technician hires reaching operational workflow proficiency in just 14 days vs the historical average of 45 days; and user satisfaction scores of 4.5/5 for Workflow Transparency and 4.2/5 for POS/CRM Integration Ease. 89.1% of surveyed repair businesses expressed interest in joining the early pilot programme.

Does Device Lifecycle Trust OS integrate with existing repair shop software?

+
Yes. The platform is designed to sit seamlessly above any underlying diagnostic hardware, erasure tool (e.g., Blancco, Phonecheck), or local Point-of-Sale software. Year 1 integrations focus on RepairDesk, Fixably, and major UK repair CRM platforms. The model-agnostic architecture ensures businesses can build a cohesive trust database without replacing their existing legacy systems. Setup typically takes hours, not days, via our one-time onboarding and POS/API synchronisation service.

How do I get started with Device Lifecycle Trust OS?

+
Getting started is simple no complex infrastructure required. After selecting your plan (from £80/month Repair Core), you complete a Device Trust setup session where our team configures your Device Evidence Graph nodes, POS API connectors, and diagnostic calibration parameters. Your first Trust Intelligence Dashboard goes live within 24–48 hours. Our Customer Success team guides you through the onboarding process to ensure you extract maximum value from day one. Contact us to request a personalised demo of your workshop's actual devices.
Pricing

Simple, Transparent Plans
for Every Workshop Size

From independent high-street repair shops to national refurbishment centres Device Lifecycle Trust OS has a plan designed for your lifecycle intelligence needs. SME-optimised pricing starting from just £80/month.

Starter
Trust Core
£80/mo

For independent repair shops needing core diagnostic tracking and repair logging to build their first Device Evidence Graph.

  • Basic diagnostic logging & repair history
  • Device Evidence Graph (DEG) access
  • Simple condition grading
  • POS integration (RepairDesk/Fixably)
  • Monthly Trust Score reports
  • Standard onboarding support
  • UK GDPR & data sanitisation compliant
Most Popular
Professional
Lifecycle Architect
£250/mo

For high-volume repair and refurbishment centres needing full component provenance, automated passporting, and bulk resale readiness reporting.

  • Advanced DEG + Component Provenance Confidence
  • Automated Digital Passport generation
  • Bulk Resale Readiness Index reports
  • POS/CRM API synchronisation
  • Repair Quality Feedback Loop
  • Lifecycle Trust Delta Scoring engine
  • Weekly Trust Intelligence reports
  • Priority Customer Success support
Enterprise
Passport Sovereign
£400/mo

For multi-site agencies and Corporate ITAM groups needing forensic diagnostic engines, secure API Trust Nodes, and CLN network access.

  • Forensic diagnostic engine
  • Custom Digital Passport generation
  • Secure API "Trust Nodes" for marketplaces
  • Community Lifecycle Network (CLN) access
  • Multi-site Device Evidence Graph
  • Anonymised UK fleet lifecycle benchmarks
  • Audit-ready DPP & EPR compliance reports
  • Dedicated Customer Success Manager
Professional Add-Ons

Additional Services

DNA Onboarding & POS Sync

One-time supply chain calibration, inventory POS integration, and technician node configuration for platform access. Setup fee: £300 per site.

Forensic Health Assessment

Custom forensic audits of legacy repair stocks and team-wide "Repair-to-Trust" diagnostic training. Implementation fee: £500 based on workshop size.

Passport & Diagnostic Sync

Per-passport fee for certified resale readiness indices and diagnostic-to-passport generation for recommerce platforms. Passport fee: £1.50 per unit.

International Expansion Support

Platform configuration for EU markets including regional compliance modules and local supply-chain vendor pathway mapping. Custom pricing.

Contact & Demo

Request a Demo or
Join Our Pilot Programme

Our personalised demos show your workshop's actual Device Trust Scores and Lifecycle Intelligence Dashboard live, in real time using your own device data.

Book Your Platform Demo

Fill in your details and our Device Trust team will contact you within 24 hours to schedule a personalised platform walkthrough.

Get in Touch Directly

We work with UK independent repair shops, refurbishment centres, and corporate IT asset managers. Whether you're a sole trader processing 30 devices a month or a multi-site operation handling hundreds Device Lifecycle Trust OS has a plan for you.

Email mrfarazahmad612@gmail.com
Phone +44 7719 464629
Location Southampton, England, UK
Pilot Programme Now recruiting 8–12 UK-based repair workshops for a 10-week trial across London & Southampton hubs
What to Expect

Live Trust Score Demo

We'll show your workshop's actual device Trust Scores and Component Provenance ratings in real time.

POS Integration Walkthrough

See exactly how Device Lifecycle Trust OS connects to RepairDesk, Fixably, or your existing POS in minutes.

Digital Passport Generation

Watch as the platform converts a real repair job into a certified, audit-ready Digital Product Passport.